Terms & Conditions

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Welcome to Front line auto maint L.L.C These Terms & Conditions govern your use of our website and the automotive repair and maintenance services we provide in the United Arab Emirates.

By using our website or booking our services, you agree to these Terms & Conditions.

1. Company Information

• Company Name: FRONT LINE AUTO MAINT L.L.C
• Trade License Number: 938258
• Address: Unit 01, Industrial Area 11, Al Senaiyat, Sharjah, United Arab Emirates
• Email: management@frontlineautomotive.com
• Phone: +971 55 976 4426

2. Services

We provide automotive services including, but not limited to:

• Vehicle diagnostics
• Mechanical repairs
• Engine repairs
• Transmission repairs
• Suspension repairs
• Brake repairs
• Electrical diagnostics and repairs
• Air conditioning services
• Oil changes and scheduled maintenance
• Battery replacement
• Pre-purchase vehicle inspections
• General servicing

Additional services may be offered from time to time.

3. Estimates

All quotations are estimates based on the information available at the time.

Additional faults discovered during inspection or repair may require extra work.

We will contact the customer for approval before carrying out additional chargeable repairs where reasonably possible.

4. Parts

We may use:

• Genuine OEM parts
• Original Equipment Manufacturer parts
• Aftermarket parts
• Reconditioned parts
• Used parts (only where agreed by the customer)

Availability of parts may affect repair times.

If customer wants to use their own parts it has to be agreed on before starting the work on the car

5. Payment

Payment is due upon completion of repairs unless otherwise agreed in writing.

We accept payment by:

• Cash
• Bank Transfer
• Credit/Debit Cards
• Approved payment methods displayed at our workshop or website

Vehicles may not be released until outstanding balances have been paid.

6. Storage Charges

Vehicles left at our workshop for more than 7 days after notification that repairs are complete may incur storage charges.

Storage fees may apply at our current daily rate.

7. Customer Responsibilities

Customers agree to:

• Provide accurate vehicle information.
• Inform us of previous repairs or known issues.
• Remove personal valuables from the vehicle.
• Collect the vehicle promptly once repairs are completed.

We are not responsible for loss or damage to personal belongings left inside the vehicle.

8. Diagnostic Services

Modern vehicles use complex electronic systems.

Diagnostic testing identifies faults based on available vehicle data but cannot guarantee that every issue will be identified during the initial inspection.

Further diagnostics may be required.

9. Warranty

We provide a warranty on selected repairs, subject to the following:

• Warranty only applies to work carried out by our workshop.
• Warranty does not cover normal wear and tear.
• Warranty is void if repairs are altered by another workshop.
• Warranty excludes damage caused by accidents, misuse, neglect, racing, overheating, lack of maintenance, or manufacturer defects.

Warranty periods may vary depending on the repair or parts supplied.

10. Delays

Repair completion dates are estimates only.

We are not liable for delays caused by:

• Parts availability
• Supplier delays
• Manufacturer backorders
• Shipping delays
• Hidden damage
• Circumstances beyond our reasonable control

11. Test Drives

Where necessary, our technicians may road test your vehicle before or after repairs to diagnose faults or verify repair quality.

12. Limitation of Liability

To the fullest extent permitted under UAE law:

• We are not liable for indirect or consequential losses.
• Our liability is limited to the value of the repair performed.
• We are not responsible for failures unrelated to the repair undertaken.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

13. Abandoned Vehicles

Vehicles left uncollected for an extended period after reasonable attempts to contact the owner may be handled in accordance with applicable UAE laws and regulations.

14. Website Use

Users agree not to:

• Misuse our website.
• Attempt unauthorized access.
• Upload malicious software.
• Copy website content without permission.

All website content remains our intellectual property unless otherwise stated.

15. Privacy

Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable UAE data protection laws.

16. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates.

Any disputes shall be subject to the jurisdiction of the competent courts of the Emirate in which our business is registered, unless otherwise required by applicable law.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

• FRONT LINE AUTO MAINT LLC
• Unit 01, Industrial Area 11, Al Senaiyat, Sharjah, United Arab Emirates
• Phone: +971 55 976 4426
• Email: management@frontlineautomotive.com